Returns & Exchanges Policy

1 We Are an Informational Platform, Not a Store

Nutritionwellnessguide is an editorial and educational platform dedicated to sharing wellness knowledge, nutrition guidance, and expert insights. Our mission is to provide accurate, helpful information that supports informed decisions about nutrition and wellness. We are not a retail business, e-commerce site, or service provider that charges for access. All content is published under an informational model — similar to a magazine or educational website — not a commercial transaction model.

This fundamental difference means that consumer protection laws governing product returns, exchanges, and refunds simply do not apply. Those laws exist to protect buyers of goods and paid services. Since we do not sell goods or services, we operate outside that framework.

2 Consumer Protection Laws Apply Only to Purchases

In most jurisdictions (including Mexico where our platform operates), consumer protection and product safety laws establish mandatory return and exchange rights for customers who purchase goods or paid services. These protections typically include:

• Right to return defective products within a specified period (typically 14–30 days)
• Right to exchange products for different sizes, colors, or models
• Right to obtain a refund if products fail to meet advertised standards
• Liability for merchants regarding product quality and safety

All of these protections presuppose a purchase transaction — money changes hands, a product or service is delivered, and the buyer gains ownership. None of these conditions exist on our platform. Without a purchase, these consumer rights cannot be exercised.

3 All Content Is Permanently Free and Accessible

Every article, guide, nutrition resource, wellness tip, and expert consultation information on this platform is available to all visitors at zero cost. You do not need to register, subscribe, purchase a membership, or pay any fee to access this content. You can read, share, and reference our information as often as you wish, for as long as you wish.

Because there is no payment, there can be no refund. The question "What if I'm not satisfied?" is moot — you have not invested any money, so there is nothing financial to recover. If you find content that does not meet your needs, you can simply stop reading it and seek alternative sources. No transaction was made; no compensation is owed.